Last updated: October 2026
Nourishin Pty Ltd (“Nourishin”, “we”, “us”) respects your right to privacy and is committed to safeguarding the personal information of everyone who uses our website, our mobile app and the Nourishin Village Directory. We adhere to the Australian Privacy Principles set out in the Privacy Act 1988 (Cth). This policy explains what we collect, why, who it is shared with, and the choices you have.
The Nourishin app helps families organise food support. Because of that, a lot of what you put into it is meant to be seen by the people you choose to share it with: the friends bringing you meals, the household you share a kitchen with, or the families in your meal swap. This policy is written to make clear, for each part of the app, who can see what.
When you create an account we collect your name, email address and, if you choose to add one, a profile photo. You sign in with your email address and a password, or with Google or Apple if you choose. Sign-in is handled by Auth0, our authentication provider. Auth0 stores your password securely; we never see it.
We also keep a record of the main things that happen in your account, such as bookings made, invitations sent and accepted, and emails sent to you, so we can give support and investigate misuse.
When you organise a meal drop for yourself or someone else, you may enter the recipient’s name, a short description of their situation, dietary requirements, favourite foods, a drop-off address, drop-off instructions and preferred times, a photo, and updates you post to the drop. This information exists so that participants can bring the right food to the right door.
When you book a meal on a meal drop as a participant, we collect the date you have chosen, what you plan to bring, any note you add, and how the food should be stored (fresh, frozen, ready to eat).
The freezer and fridge trackers, meal planner, shopping list and your own recipes store the food items, portions, dates, recipes and meal plans you enter. This is private to you and to anyone you have invited into your household (see 2.4).
On Plus or Pro you can invite people to share your kitchen. Household members see, and can change, the same freezer, fridge, planner, shopping list, recipes and batch cook plans. If you join someone else’s household, your kitchen moves into theirs, and this can’t be undone. Your meal drops and bookings stay your own. Invitations are sent to an email address you provide.
When you organise or join a meal swap, we collect the swap name, the meeting address, the date and time of each round, the household name and dietary notes you provide, the dish or dishes you plan to bring, and any photos you add. Invitations to a swap are sent to email addresses the organiser provides.
Batch cook stores the recipes or dishes you plan, the portions you make, and how they’re split between your fridge and freezer. This is private to you and your household.
If you hold a Pro subscription and set up a meal drop on behalf of a family you support, you will enter that family’s details as described in 2.2. You are responsible for having that family’s permission to do so. When the family accepts the meal drop, it becomes theirs, and you stay on as a co-organiser until you step back. The family receives a Season of Plus, and your first name is shown to their household as the person who arranged it.
If you buy a gift of Nourishin Plus for someone, we collect your name and billing details through our website checkout, and optionally the recipient’s name, email address and a personal message so we can deliver the gift. Gift purchase and redemption records, including the email addresses on them, are kept for 7 years for tax and refunds (see section 9).
Plus and Pro subscriptions are purchased through the Apple App Store or Google Play and managed by RevenueCat. We receive your subscription status, product and renewal dates. RevenueCat knows you by an account number rather than your name or email, and keeps its purchase records after your account is deleted. We never receive or store your card details.
Business and professional information you submit through a Village Expression of Interest form or your Village profile, including business name, location, services offered, qualifications, registration details, photos and contact details.
To make the app work we collect a push notification token for each device you sign in on, your device’s time zone (so notifications and weekly emails arrive at a sensible hour), and basic app and device information. If the app or our servers hit an error, a report containing technical details about what went wrong is sent to our error-monitoring service, Sentry. These reports are for fixing problems and are not used for anything else.
Our website uses cookies and similar technologies to remember your preferences and gather analytics. See section 10.
We use your information to:
We do not use your information to build advertising profiles, and we do not sell or rent it.
This is the part that matters most for an app like ours.
Meal drops. A meal drop can be shared by link or QR code. Anyone who has that link and signs in to Nourishin can see the drop: the recipient’s name, situation, dietary requirements, favourite foods, drop-off address, delivery instructions and the booking calendar. Until early 2027, links shared from older versions of the app can also be opened without signing in, and show the same details apart from email addresses. Because the address is visible to everyone you share the link with, please share drop links only with people you trust.
Everyone who can see a meal drop also sees who has booked each day, what they’re bringing, any booking notes, noticeboard posts and photos, and the names and photos of the organisers. Only the organiser and co-organisers see participants’ email addresses.
When a meal drop is paused or archived, only its organisers can open it. Participants keep their own booking in their list but no longer see the page or the address. Anyone removed as an organiser stops seeing the drop straight away. Photos already viewed may stay reachable by their link until they are deleted.
Households. Everyone in your household sees the same kitchen. If you leave a household, or someone is removed from it, they stop seeing it from that moment on. Whoever leaves takes nothing with them and starts with a fresh, empty kitchen.
Meal swaps. Anyone with a swap’s link sees its name, description, picture and how many households are in it, and can join straight away. Once you join, you see the meeting place and the other households’ names, dietary notes and dishes. Please share swap links only with people you’d like in your swap.
Gifts and Seasons. The person you gift to sees your first name and your message. When a Pro member sets up a meal drop for a family, the family’s household sees that member’s first name on the Season of Plus they receive.
Village Directory. Your listing is public. It is shown on our website and inside the app to anyone browsing the directory.
Apart from what’s described above, your freezer, fridge, planner, shopping list, recipes and batch cook plans are never shown to anyone outside your household.
We share personal information only with the providers we need to run Nourishin, and only what each one needs:
Some of these providers are located outside Australia, including in the United States. Where that is the case we take reasonable steps to ensure they handle your information in line with the Australian Privacy Principles.
Dietary requirements, allergies and food preferences you enter are shared with the people you choose to share them with and are not monitored or verified by Nourishin. We are not responsible for the safety, handling or preparation of food exchanged between people through meal drops and meal swaps, or prepared using batch cook. Everyone is responsible for clearly communicating their needs and for assessing food before eating it.
We review Village applications before approval, but Nourishin is not responsible for verifying the insurance, licensing or conduct of listed businesses. Any contact between users and Village members happens outside Nourishin’s oversight.
Editing. You can update your profile, kitchen, drops, swaps and household at any time in the app. You can edit or cancel a meal booking you have made.
Notifications. You can turn push notifications off in your device settings. Signing out stops notifications to that device. Some emails, such as booking confirmations, are part of the service and are sent whenever the relevant thing happens; marketing emails can be unsubscribed from at any time.
Leaving things. You can leave a household, leave a swap, or archive a meal drop when it is finished. If you set up a household, you can hand it to another member before you leave.
Deleting your account. You can delete your account from the Account screen in the app. You’ll see exactly what will happen to your meal drops, household and swaps before you confirm.
Deleting your account does not cancel a Plus or Pro subscription. Cancel it in the App Store or Google Play first, or you will keep being charged.
When you confirm, you’re signed out on every device and your account is hidden straight away. For each meal drop you run, you can hand it to someone else or end it; a handed-over drop is paused until they accept, and participants with upcoming bookings on a drop that ends are told by email. Your upcoming bookings on other people’s drops are cancelled and the organisers told. You leave your household; if you set it up, the longest-standing member looks after it from then on. Gift codes you bought stay valid.
You have 30 days to change your mind: sign in and choose “Restore my account”. After 30 days your personal details are permanently erased, as set out in section 9. Meal drops and swaps that other people relied on are kept without your personal details, so their history doesn’t break, and you’re shown to them as “a Nourishin member”.
If you can’t use the app, email support@nourishin.com.au from the email address on your account, or visit nourishin.com.au/delete-account. We’ll confirm by replying to that address before we act, then delete the account in the same way.
Access and correction. You may ask what personal information we hold about you and ask us to correct it. Email support@nourishin.com.au and we will respond within a reasonable time, in line with the Australian Privacy Principles.
We keep your information for as long as you have an account and for as long as it is needed for the purposes above. After you delete your account:
Our website uses cookies, small text files stored on your device, to improve your browsing experience, remember your preferences and gather analytics. You can manage cookie preferences in your browser. Disabling cookies may affect some website functionality. We do not use cookies to identify you personally without your consent.
We use technical and organisational safeguards to protect your information, including encrypted connections, access controls on our systems, and a security review before major releases. No method of digital storage or transmission is completely secure, and we cannot guarantee absolute security.
Nourishin is built for families in Australia and New Zealand, and the app is available in other countries. Our main database is in Australia, and your information is handled under Australian privacy law. Some of our providers store information overseas, as listed in section 5. If you are in New Zealand, the United Kingdom, the European Union or elsewhere, you may have additional rights under your local law, including the right to access, correct, delete or restrict the use of your information. You can exercise those rights by contacting support@nourishin.com.au.
Nourishin is committed to protecting families and preventing all forms of child sexual abuse and exploitation (CSAE). Our app is designed for adult use only and is governed by strict policies that reflect both local and international safety standards.
Our commitment:
Reporting and escalation:
We align with global standards including the Technology Coalition, eSafety and WeProtect, and we will cooperate fully with law enforcement. If you see or experience anything concerning on our platform, contact us immediately at support@nourishin.com.au.
Australia: Office of the eSafety Commissioner – esafety.gov.au – 1800 880 176
New Zealand: Netsafe New Zealand – report.netsafe.org.nz – 0508 638 723
We may update this Privacy Policy from time to time. Changes will be posted on our website and, for material changes, noted in the app. Continued use of our services after a change constitutes acceptance of the updated policy.
If you have any questions or concerns about this Privacy Policy, contact support@nourishin.com.au.
