This Privacy Policy applies to both the Nourishin mobile application and the website (https://nourishin.com.au), and governs how we handle personal information across both platforms.
Last updated: 19 August 2025
Nourishin Pty Ltd respects your right to privacy and is committed to safeguarding the privacy of our customers, website users and mobile application users. We adhere to the National Privacy Principles established by the Privacy Act 1988 (Cth). This policy sets out how we collect and treat your personal information.
We may collect personal information you provide via the Nourishin website or app, including:
User accounts are identifiable by name and email. This information is stored securely and not shared publicly. We review all Village EOI applications before approval; however, we do not take responsibility for the business practices, qualifications, or insurance of directory members.
Users may also voluntarily submit sensitive information such as dietary requirements or location data (e.g. meal drop addresses). You control what you share and may update or delete your information.
Personal information is collected when you:
We may also receive data from integrated third-party services.
Your information may be used to:
For directory users, information from your EOI form is used to create a listing after subscription and approval. Email addresses are also used to assign mailing groups via MailerLite.
Your data may be shared only when necessary with:
We do not sell or rent your personal information. All partners are required to handle your data in accordance with privacy laws.
You may choose to submit dietary requirements or meal drop address details when coordinating support. This information is not monitored or verified by Nourishin. We are not responsible for the safety, handling, or preparation of meals exchanged between users.
Users are responsible for clearly communicating dietary needs and for assessing meals before consumption.
We vet Village directory applicants before approval, but Nourishin is not responsible for verifying the insurance, licensing, or conduct of listed businesses. Any contact between users and Village Members happens outside of Nourishin’s oversight.
We maintain physical, technical, and organisational safeguards to protect your personal data. However, no method of digital storage or transmission is completely secure.
You may request access to or correction of the personal information we hold about you. Contact us at contact@nourishin.com.au for assistance.
We may update this Privacy Policy periodically. Any changes will be posted on our website. Continued use of our services constitutes acceptance of the updated terms.
Users who submit an Expression of Interest (EOI) for the Nourishin Village may have their information used to create a public-facing profile after approval and payment. This includes business name, location, website, service description, and selected categories. Profiles are editable by the user. Subscription status and data are used to manage visibility and access.
Information is also used for tagging and communication via MailerLite and for assigning roles within the Nourishin platform.
Nourishin is committed to protecting families and preventing all forms of child sexual abuse and exploitation (CSAE). Our app is designed for adult use only and is governed by strict policies that reflect both local and international safety standards.
We align with global standards (e.g., Technology Coalition, eSafety, WeProtect). We will cooperate fully with law enforcement. If you see or experience anything concerning on our platform, please contact us immediately via email – support@nourishin.com.au.
We also strongly encourage users to report suspected CSAE content to the appropriate national authority.
Australia: Office of the eSafety Commissioner
https://www.esafety.gov.au
1800 880 176
New Zealand: Netsafe New Zealand
https://report.netsafe.org.nz
0508 638 723
We align with global best practices such as those outlined by the Technology Coalition, and we support efforts to detect and deter CSAE on digital platforms.
We may use moderation tools, keyword detection, and activity monitoring to identify risks. Where relevant, we may implement image hash detection (e.g. PhotoDNA).
If you have any questions or concerns about this Privacy Policy, please contact support@nourishin.com.au.